OUR MISSION IS TO OPTIMISE THE PERFORMANCE OF REMARKABLE PLACES, to deliver unrivalled service and value for our customers.

We are committed to five core values that provide the framework for our behaviours, beliefs, and business priorities, these are:

Drive customer focus
Work effectively as one team

Empowered to achieve excellence
Develop and retain expert people

Assure data quality and integrity
Act with transparency and honesty

Brilliant Basics
Simplify processes
Safe and secure

Cultivate and share best practice
Collaborate with colleagues and partners

Performance is more than day-to-day property management. It means creating occupier experiences such that people are inspired by their environment. And for owners it means maximising the investment in their asset and brand.

Our commitment to the environment, sustainability and social responsibility reinforces our core values. We are renowned for the integrity of our approach and have built a reputation for delivering owner and occupier satisfaction – maintaining some of the highest retention levels in the industry.

  • £1.1 billion rent collected per annum
  • Over £255 million managed service charges including utilities per annum
  • 250,000 occupiers directly benefit from our services every day